The United Airlines Boston Office serves as a comprehensive hub for travelers seeking information, reservations, and customer service in the New England region. Whether you’re planning a business trip, vacation, or a last-minute emergency flight, the Boston office ensures you receive timely support and premium services tailored to your travel needs.

📍 United Airlines Boston Office Location & Contact Details

United Airlines operates from Logan International Airport (BOS), one of the busiest airports in the United States. The airline’s office and counters are strategically positioned within the terminal to ensure easy access for passengers.

  • Address:
    United Airlines Office
    Terminal B, Logan International Airport (BOS)
    Boston, Massachusetts, MA 02128, United States

  • Contact Number (Reservations & Customer Service):
    +1-800-864-8331 (24/7 United Airlines Customer Service)

  • Official Website:
    www.united.com

  • Working Hours:
    Monday to Sunday: 24 Hours (Airport Counter)
    Office Assistance: 08:00 AM to 06:00 PM (Monday–Friday)

🛫 Services Provided by United Airlines Boston Office

The United Airlines Boston Office offers a broad range of passenger services and operational support, including flight booking, ticket changes, travel documentation assistance, and more.

✈️ Flight Booking and Reservations

We assist with booking domestic and international flights on United Airlines and its codeshare partners. Passengers can inquire about:

  • One-way, round-trip, and multi-city bookings

  • Upgrade options (Economy to Business or First Class)

  • Award travel using MileagePlus® miles

  • Last-minute or same-day flights

📄 Ticket Rebooking, Refunds & Cancellations

Need to make changes to your itinerary? The Boston office can:

  • Rebook flights due to schedule changes or personal reasons

  • Assist with voluntary and involuntary cancellations

  • Process ticket refunds (as per fare rules)

  • Apply flight credits or e-certificates

🎫 Baggage Services and Claims Assistance

Baggage services are available to help with:

  • Excess baggage purchases

  • Lost or delayed baggage tracking

  • Damage claims and reimbursement

  • Special baggage assistance for sports gear, pets, or medical devices

🧳 Check-in and Boarding Support

Passengers can visit the United desk for:

  • Check-in support (domestic & international)

  • Printing boarding passes

  • Priority check-in for Premier® members

  • Group check-in assistance

🌐 MileagePlus® and Loyalty Services

If you're a member of United's loyalty program, the Boston office helps with:

  • Mileage accrual inquiries

  • Mileage redemption

  • Status upgrades

  • Account updates or troubleshooting

📑 Travel Documentation and Visa Information

For international travelers, the office offers guidance on:

  • Visa and passport requirements

  • Travel advisories and entry restrictions

  • Travel insurance recommendations

  • Transit rules and connection assistance

🧒 Special Assistance Services

United Airlines Boston Office is committed to serving every traveler with care. Special assistance is provided for:

  • Unaccompanied minors

  • Senior citizens requiring mobility aid

  • Passengers with disabilities

  • Traveling with pets and service animals

  • Medical condition disclosures and onboard medical support

🛋️ United Club at Boston Logan International Airport

United Airlines operates a United Club lounge at Logan Airport for eligible travelers:

  • Location: Terminal B (near Gate B24)

  • Amenities: Complimentary snacks and beverages, Wi-Fi, workspaces, travel assistance

  • Access: United Club members, Star Alliance Gold members, Business/First Class travelers

🌍 Destinations Served by United Airlines from Boston

From Boston, United Airlines offers non-stop and connecting flights to over 200 destinations globally:

Popular Domestic Routes:

  • Boston to Chicago O’Hare (ORD)

  • Boston to Newark Liberty (EWR)

  • Boston to Denver (DEN)

  • Boston to San Francisco (SFO)

  • Boston to Los Angeles (LAX)

Top International Routes:

  • Boston to London Heathrow (LHR)

  • Boston to Frankfurt (FRA)

  • Boston to Toronto Pearson (YYZ)

  • Boston to Mexico City (MEX)

  • Boston to Tokyo Narita (via hub)

🧭 How to Reach United Airlines Office at Logan Airport

Logan Airport is easily accessible by:

  • MBTA Blue Line to Airport Station

  • Silver Line SL1 (free from South Station)

  • Airport Shuttle Buses (from parking lots and car rentals)

  • Taxis, rideshare (Uber/Lyft), and private transfers

For passengers driving to the terminal, parking is available in Central Parking and Terminal B Garage.

📢 Customer Feedback & Complaint Resolution

If you have a concern or complaint regarding a recent trip, United Airlines Boston Office can help facilitate:

  • Compensation for delays or cancellations

  • Resolution of baggage issues

  • Reimbursement requests

  • Feedback submission for onboard experience

All claims are processed in accordance with DOT and airline policy.

🧾 Why Choose the United Airlines Boston Office?

When traveling through Boston, the United Airlines Office provides:

  • Immediate face-to-face assistance

  • Expert guidance on travel policies

  • Efficient rebooking and refund services

  • Multilingual support staff

  • Direct access to United Club amenities

Our local presence ensures that every flyer gets the assistance, convenience, and care they deserve before departure, during connection, or upon arrival.

📍 Frequently Asked Questions

Where is the United Airlines Office at Boston Logan Airport?

United operates from Terminal B, near the ticketing and check-in counters.

Can I rebook my United flight at the Boston Office?

Yes, our staff can help with rebooking, upgrades, and itinerary changes on the spot.

Does the office handle MileagePlus® issues?

Absolutely. Our team can assist with all frequent flyer account inquiries and support.

What if I lose my baggage at BOS?

File a claim at the United Baggage Service Office in Terminal B or call 1-800-335-2247.

Conclusion

The United Airlines Boston Office is your dedicated local resource for managing flights, resolving issues, and ensuring a seamless travel experience. Whether you're a first-time traveler or a frequent flyer, United's Boston team stands ready to support your journey with professionalism and efficiency.